We aim to make shopping with us easy. There are many countries with varying import and tax regulations. Please refer to the section below for shipping information and terms. Note that even after checkout, the payment may not automatically include the shipping charges.
Postal or zip code
Please ensure you have keyed in your postal or zip code (where applicable) correctly before submitting your order. If your order page shows the shipping fee as $0, it’s usually because the postal code format is incorrect. Postal codes tend to be numbers only.
Singapore deliveries (FREE above SGD 30 per order)
Singapore deliveries are FREE above SGD 30 per order and just SGD 1.99 for orders of SGD 30.00 and below. Delivery services are not available to P.O. Box areas and restricted areas, e.g., Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island), and island areas, e.g., Pulau Ubin, Pulau Tekong, Southern Island, and Lazarus Island.
Outside Singapore deliveries
- Express Shipping: Available to most countries outside Singapore and takes 3 to 7 working days.
- Standard Shipping: Available to selected countries only (including Malaysia, the Philippines, and Vietnam) and takes up to 21 working days.
Gross weight
Please note that the gross weight of a product refers to the product’s weight (including its box, if any) but does not include the carton or other form of packaging material for international delivery.
Shipping, Taxes, Duties and Fees
All product prices include the prevailing Singapore Goods and Services Tax (GST) at 9% (as of 2025).
International orders may be subject to import policies, import taxes, customs duties, and fees levied by the respective countries. Please find out about such restrictions from your local customs office before placing an order with us.
Important: When you make a purchase on our website,
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- The final price quoted in your order DOES NOT include the local customs duties and taxes that you may be liable for; please contact your local authorities for more information.
- Please include a valid contact number (a mandatory requirement by shipping partners for ALL local and international orders) to ensure smooth deliveries of your orders.
Refunds & returns
For the following reasons, we do not accept refund or return requests, and we will consider the products sold.
- Recipients’ refusal to pay customs duties, VAT, and consumption tax imposed by their local customs.
- Recipients do not possess the necessary documents, certificates, and/or licenses as required by their local customs for import.
Customs requirements and restrictions (accurate as of April 25, 2025)
Delivery services are dependent on the respective couriers’ coverage. However, please note that you are solely responsible for any customs duties, VAT, and consumption tax as required by the customs authorities in the destination countries.
Australia
You will be required to pay duties and taxes on your shipment if the total value of the order exceeds AUD1,000.
China PRC
The total value of the order should not exceed 1,000 Chinese yuan if your order contains more than 1 item.
European Union (EU)
Please ensure that the recipient possesses the sanitary license as required by your local/EU laws. If your local customs returns your parcel due to a missing license, you must pay for shipping.
Indonesia
The Indonesian tax ID number, or NPWP (Nomor Pokok Wajib Pajak), is mandatory for import and export shipments for both business and personal shipments.
Malaysia
Please note that Rheuma-Salve products are not available for shipment to Malaysia. Local authorities may restrict you to purchasing a maximum of 2 bottles of supplements for personal use. Do check with your local authorities concerning duties on health supplements or external application products (such as balm and liniment).
United Kingdom
You will be required to pay duties and taxes on your shipment if the total value of the order exceeds EUR150 and notify your local authorities in advance about the incoming parcels.
United States of America (USA)
You will be required to pay duties and taxes on your shipment if the total value of the order exceeds US$800 and notify your local authorities in advance about the incoming parcels. The current administration charges you an “import tariff” (import tax/duty) to import foreign products. Do note that some products labeled “Made in China” may be liable for more import tariffs (import taxes) than other countries. You bear these tariffs and pay them to the U.S. government. The tariff situation in the USA remains in flux, and you should check with your tax authorities and pay the import tax to your tax authorities on receipt of the products.
Vietnam
You will be required to pay duties and taxes on your shipment if the total value of the order exceeds VND 1,000,000.
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